Retail Assistant - WHSmith

Moto Hospitality; Grays; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Grays is looking for a Retail Assistant to provide exceptional customer service and maintain store standards. The role involves engaging with customers, handling orders, and ensuring a welcoming environment. Candidates should be adaptable, friendly, and thrive in a dynamic setting. This position offers competitive pay and various employee benefits.

Benefits

Holiday bonus pay

Colleague discount

Enhanced benefits like sick pay

Development opportunities

Weekly Pay

Qualifications

• Enthusiastic and friendly demeanor.
• Ability to thrive in fast-paced environments.
• Self-motivated and independent.

Responsibilities

• Greet customers warmly.
• Process orders efficiently.
• Maintain cleanliness and order in the store.

Skills

Customer service

Adaptability

Teamwork

Job description

Retail Assistant - £12.40ph

Shifts: Will vary between 7am to 11pm both weekdays and weekends

Address: Thurrock Services, M25, Arterial Rd West Thurrock, Grays RM16 3BG

Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Disclaimers: Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph. Please note this role internally is known as Customer Service Assistant. Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.