Retail Assistant Store Manager (Birmingham, Bullring)

Three; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Birmingham seeks an Assistant Store Manager to support retail operations and deliver exceptional customer service. In this role, you will coach a team to exceed sales targets, manage daily store activities, and ensure a great customer experience. The ideal candidate has a passion for service and team development. This position offers a competitive salary and numerous employee benefits, including a new smartphone on an unlimited data plan and extensive leave options.

Benefits

Competitive salary + additional 25% on-track earnings

28 days leave + 3 personal days

Headspace subscription and digital GP access

Employee discounts for friends and family

Training courses and career development

Qualifications

• Passion for customer service and leading by example.
• Experience in managing and developing a team.
• Ability to exceed sales targets and KPIs.

Responsibilities

• Support the running of retail stores and achieve KPI's.
• Ensure delivery of unbeatable customer service.
• Coach and develop your team for high performance.

Skills

Customer service

Team leadership

Sales target achievement

Job description

Company Description

Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

Our goal at Three is to provide better connectivity, every day, for every customer. It means understanding each customer and their needs, and providing amazing experiences that make people feel good. Everyone at Three has an integral role to play in making it happen, so we need more energetic, super‑talented people to help us take it further.

Currently, we’re looking for a sales and service focused individual to join our award‑winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team – enabling them to deliver exceptional customer service and upsell our awesome products in store.

You’ll play a huge part, supporting our Store Managers and making sure our stores run smoothly. Plus, you’ll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales?

Previous mobile phone industry experience is not essential. If you can get the best out of others and can build rapport with customers and colleagues alike, look no further…

We can offer you this…

A brand‑new smartphone on an unlimited data plan from Three

Competitive salary + additional 25% on‑track earnings paid monthly

28 days leave + 3 personal days

Headspace subscription, family access to a digital GP

Employee discounts scheme, including deals for friends and family

Training courses and career development

Job Description

• Support the running of our retail stores and achieve KPI's
• Ensure we always deliver unbeatable customer service and lead by example
• Support a team in encouraging customers to enjoy our products – ensuring Advisors drive sales
• Provide day‑to‑day operational assistance to the Store Manager
• Coach and develop your team to achieve high performance

Qualifications

• Working in a store management team to organise and support a team
• A passion for customer service and leading by example
• Experience working to and exceeding sales targets and KPI's
• Experience managing a team and focusing on development

Additional Information

The role supports the Store Manager on the development and delivery of the store business targets, in line with the strategic priorities for the area, ensuring sustainable commercial growth. You will also ensure the store delivers a great customer experience through leading, engaging and inspiring a store team.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.