Retail Assistant (Part Time)

Utilita Energy; Gosport; On-site; GBP 12,000 - 26,000; Part time

Job summary

A leading energy provider in Gosport is seeking a part-time Energy Expert to engage with customers face-to-face, via phone, and live chat. The role involves resolving customer queries, providing advice on energy efficiency, and achieving sales targets. With comprehensive training provided, this position is ideal for individuals aiming to excel in customer service. We offer competitive benefits including a contributory pension scheme and opportunities for career progression.

Benefits

Competitive salary

Contributory pension scheme

Bonus up to 5% of salary

Health care scheme

Annual leave plus bank holidays

Paid volunteering day

Qualifications

• Previous experience in a customer-focused role is advantageous.
• Positive attitude with a solution-focused approach.
• Ability to adapt between different customer contact methods.

Responsibilities

• Use CRM to manage customer correspondence effectively.
• Resolve customer queries across various platforms.
• Provide energy efficiency advice and transaction processing.

Skills

Customer focus

Problem-solving

Adaptability

Tools

CRM system

Job description

Salary Range £12,636 Location Gosport Hub Closing Date Open Until Filled Job Profile Job Profile document

Looking for new energy

Title:

Energy Expert (Part-Time)

Department:

Sales

Location:

Gosport

Salary:

£25,272 (Pro-Rata) £12,636 based on 20 hours per week

Hours:

Monday – Saturday, shift rotation basis

We are looking for part-time people to join us in our Gosport Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in our comprehensive induction.

We offer both a 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.

What can we offer you?

• Competitive salary
• Contributory pension scheme
• Bonus up to 5% of salary
• Health care scheme

We’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards.

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

Putting the customer first is part of how we live and breathe at Utilita. Alongside our values – Fairness, Smart and Sustainability – this ethos guides every decision we make.

What does this role involve?

Our Energy Hubs are located on the high streets, to service customers in the community.

Day to day, you will;

• Use our in-house CRM system to allocate customer correspondence to the correct account;
• Liaise with internal departments to investigate and resolve customer queries regarding bills, complaints, technical meter enquiries, booking engineer meter installations;
• Top up customers gas and electric meters;
• Provide energy efficiency advice;
• Process PayPoint and Payzone transactions;
• Work to sales and services targets;
• Sell Utilita products;
• Work closely with local charities and organisations to help fundraise and deliver on vital services, whilst promoting our own charitable foundation “Utilita Giving”

Who are we looking for?

You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Previous experience in a customer focused role, either face to face or telephony is advantageous.

Additional benefits available on your first day!

Utilita Bonus Scheme, made up of personal and company elements.

Career progression, 32% of our vacancies in 2022 were filled internally.

Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%.

25 days annual leave plus bank holidays.

The opportunity to win tickets to major outdoor events with Utilita Extra –including gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff arenas and our latest venue the Utilita Bowl in Southampton.

Discounted employee energy tariffs.

Exclusive access to discounted offers for home Sky TV and broadband packages.

Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.

We offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.

A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.

Death in service, twice your annual salary.

Employee Assistance Programme with access to counselling support, legal and financial advice 24 / 7 365 days a year, as well as a GP line and Your Care.

About us

Founded in 2003, Utilita is the first – andstillonly- energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021. We are the only supplier created to help customers use less energy, which is why sustainability in one of our core values.