Retail Assistant Manager

TUI AG; Eastwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company is seeking an Assistant Manager for their Eastwood store. The role requires guiding and developing a team to deliver exceptional customer service while driving sales of holidays and related products. Applicants should have strong coaching abilities and a commitment to enhancing the customer experience. The position offers competitive pay, commissions, and various employee benefits, including holiday and health perks.

Benefits

Starting salary of £13.30 per hour

Commission scheme

Holiday benefits and discounts

Investment in development

Pension scheme and life assurance

Qualifications

• Experience in team development and coaching.
• Strong customer service skills to enhance the customer journey.
• Ability to manage and resolve complaints confidently.

Responsibilities

• Guide and develop the team to achieve high performance.
• Monitor customer feedback to improve satisfaction and loyalty.
• Assist with recruiting talent and managing engagement.

Skills

Coaching

Customer service

Team leadership

Problem-solving

Job description

Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement

• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don't go quite right, you'll have the confidence to step in and take ownership
• As technology advances so does TUI, you'll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Eastwood store, you'll work alongside your manager to lead, inspire, and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just a starting salary of £13.30 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.