Retail Assistant Manager

TUI Group; Eastwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Eastwood is looking for an Assistant Manager to join their Retail Team. You will inspire and coach your team, ensure exceptional customer service, and lead initiatives to enhance customer experiences. The role comes with a competitive salary of £13.30 per hour and various benefits including commission, holiday discounts, and a pension scheme.

Benefits

Commission scheme

Holiday benefits and discounts

Investment in development

Pension scheme and life assurance

Qualifications

• Strong leadership skills to inspire and develop a team.
• Previous experience in a customer service role.
• Ability to handle and resolve customer complaints effectively.

Responsibilities

• Lead by example and model company values.
• Coach and develop team to exceed performance targets.
• Monitor feedback and improve customer satisfaction.

Skills

Leadership

Coaching

Customer service

Problem-solving

Job description

TUI: Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Eastwood store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just a starting salary of £13.30 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

About the Job

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.