Retail Assistant Manager

Harding; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading cruise line is seeking an Assistant Retail Manager to lead a team and provide exceptional customer service on board. Candidates should have proven retail management experience, preferably at sea, and possess excellent communication skills. The role includes creating memorable experiences for customers while achieving sales targets. The position offers a competitive salary, accommodation, and meals, with contract rotations of up to 6 months at sea.

Benefits

Competitive salary

Generous commission structure

Accommodation and meals on board

Dedicated training

Support from the onboard Retail Manager

Qualifications

• Proven experience as an Assistant Retail Manager or Team Leader, ideally with experience at sea.
• Excellent face-to-face customer service and sales ability.
• Strong numeracy and literacy skills.

Responsibilities

• Leading and inspiring the team to provide exceptional customer service.
• Creating memorable retail experiences for guests on board.
• Consistently delivering high standards both on the shop floor and in back office.

Skills

Customer service skills

Sales ability

Leadership

Public speaking

Team player

Job description

What you will be doing:

• Living and working on a cruise ship (you could be anywhere in the world!)
• Creating an exceptional and memorable retail experience for guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Help identify training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea)
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high‑pressure environment
• A strong team player who is commercially driven and goal orientated
• Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
• Strong numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in‑house bespoke training across sales, product and brand
• Guidance, support and development from the onboard Retail Manager and central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1‑2 month break at home between contracts