Retail Assistant

Moto Hospitality; Collingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Collingham is seeking a Customer Service Assistant. The role involves greeting customers warmly, processing orders efficiently, and maintaining a clean environment to enhance the customer experience. The ideal candidate is adaptable, self-motivated, and thrives in both fast-paced and calmer settings. This position offers flexible working arrangements, competitive pay, and exceptional benefits, making it an ideal opportunity for enthusiastic individuals looking to join a great team.

Benefits

Up to 1 week's discretionary bonus pay

60% colleague discount across franchise brands

Enhanced benefits including sick pay and life assurance

Development opportunities with funded qualifications

Weekly pay with flexible working arrangements

Qualifications

• Experience in customer service or hospitality roles.
• Ability to work in fast-paced environments.
• Strong teamwork and interpersonal skills.

Responsibilities

• Greet customers warmly and process their orders efficiently.
• Maintain cleanliness and tidiness of the workspace.
• Work collaboratively with colleagues to enhance customer experience.
• Adapt to various working environments, handling busy periods and quieter times.

Skills

Customer service experience

Adaptability

Teamwork

Self-motivation

Ability to work in high-energy environments

Job description

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade
  Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food's handy range quality food items and exceptional customer service as we transform the UK's rest stop experience., We're looking for someone who can effortlessly switch gears-thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay, We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance., Hourly rates of pay may differ for under 18's, our night shift roles include a premium of £2ph
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.