Retail Advisor, 24hrs, Horsham

Virgin Media O2; Horsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A telecommunications provider in Horsham is seeking a Retail Advisor to provide exceptional customer service. You will welcome customers, understand their needs, recommend tailored solutions, and showcase innovative products. The ideal candidate should be passionate about technology and have strong communication skills. The position offers a competitive hourly rate and a range of benefits including private medical cover and generous holiday options.

Benefits

Private medical cover

Market-leading maternity, paternity, and carers leave policies

23 days’ annual leave plus birthday off

Option to buy and sell extra leave days

Excellent pension scheme matching up to 10%

Qualifications

• Passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Previous experience in retail, sales, or customer service (not essential).

Responsibilities

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing products and meeting performance goals.
• Maintaining an inviting and organised store environment.

Skills

Confidence

Communication skills

Flexibility

Proactive attitude

Job description

Location: Horsham

Salary: Competitive + Fantastic Benefits

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

Who we are

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors :

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast‑paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4‑day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers. You’ll also receive :

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%

As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.