Retail Advisor

EE Retail; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications retailer in Staines is seeking a Retail Advisor to provide exceptional customer service and drive sales in a dynamic retail environment. The role requires the ability to learn quickly, build strong relationships with customers, and remain calm under pressure. With a competitive pay rate of £13.12 per hour and additional benefits like online GP access and massive discounts, it's an excellent opportunity for those looking to start a retail career with no prior experience necessary.

Benefits

Online GP access

Paid carer’s leave

Full pay for new parents

Discounts on EE & BT products

Career development opportunities

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No prior retail experience required, just the drive to succeed.
• Ability to remain calm under pressure.
• Quick learner who can build genuine relationships.

Responsibilities

• Provide exceptional customer service for EE’s products and services.
• Drive sales targets and build strong customer relationships.
• Deliver a safe and approachable experience in retail.

Skills

Customer service

Sales ability

Adaptability

Resilience

Job description

Retail Advisor – Staines

Join EE as a Retail Advisor in Staines. 37.5 hours per week, paid £13.12 per hour plus commission.

Key responsibilities

• Provide exceptional customer service and support for EE’s products and services.
• Drive sales targets with enthusiasm, building strong relationships with customers.
• Deliver a pause‑resilient, approachable experience in a fast‑paced retail environment.
• Support colleagues and customers in accessibility and troubleshooting.

Qualifications and attributes

• Drive, confidence, energy, empathy and quick to learn.
• Resilience, adaptability and the ability to stay calm under pressure.
• Think on your feet, drive towards targets and build genuine relationships.
• Do you need retail experience? No. Just the drive to succeed and the confidence to be yourself.

Benefits and perks

• 24 / 7 Online GP access for you and your immediate family – because your wellbeing matters.
• Market‑leading paid carer’s leave – supporting you when your loved ones need you most.
• 18 weeks full pay and 8 weeks half for all new parents – pay for all new parents.
• Massive discounts on EE & BT products – saving hundreds every year.
• Career development – carve your own path with training and progression opportunities.
• Season Ticket Travel Loan – making your commute more affordable.
• Volunteering days – give back to your community with paid time off.
• Optional Private Healthcare and Dental – extra peace of mind for you and your family.

EE – for a resilient, customer‑focussed team

Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself.

At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check.