Restoration Manager

ServiceMaster of Watertown; Aberdeen City; On-site; GBP 33,000 - 75,000; Full time

Job summary

A leading restoration services company in Aberdeen City is seeking a dedicated Project Manager to oversee restoration emergencies and manage customer relationships. This full-time position requires a Bachelor's Degree in Business Management or equivalent experience in project management. Key responsibilities include strategic planning, customer service, and team management. The role offers competitive compensation ranging from $45,000 to $100,000 per year, alongside benefits such as flexible schedules and paid time-off.

Benefits

401(k)

401(k) matching

Health savings account

Paid time off

Competitive Compensation

Flexible Schedules

Qualifications

• Bachelor's Degree in Business Management or 3–6 years of project management experience.
• Ability to manage multiple tasks and prioritize effectively.
• Driver's License and willingness to travel 25% of the time.

Responsibilities

• Develops and regulates strategic planning.
• Performs emergency on-call manager services as per company policy.
• Handles new customer inquiries and questions as a priority.

Skills

Excellent verbal and written communication skills

Excellent organization and time management skills

Effective team player

Education

Bachelor’s Degree in Business Management

Job description

Join a team that provides unlimited potential based on performance. At ServiceMaster of Aberdeen, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster promotes personal and professional growth and strives to deliver exceptional customer service.

Responsibilities and Duties

• Develops and regulates strategic planning
• Performs emergency on-call manager services per company policy
• Schedules a crew as required to close each potential lead
• Handles new customer inquiries and questions as a priority to provide service
• Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
• Transfers job files for billing within 72 hours of final job cost postings
• Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
• Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
• Completes billing summary within ten days of the completion of a job to send for invoicing
• Assists with marketing and promotional activities as required
• Develops business and personal relationships with insurance industry personnel, including adjusters
• Assists with other duties and responsibilities as requested by the Regional Manager
• Perform interviews and conduct training to new technicians

Qualifications and Skills

• Excellent verbal and written communication skills
• Excellent organization and time management skills
• Effective team player

Requirements

• Driver’s License
• Willing to travel 25% of the time

Education

• Bachelor’s Degree in Business Management with 2–4 years of project/production management experience

OR 3–6 years of project management experience

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Health savings account
• Paid time off

Schedule

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types

• Commission pay

Compensation: $45,000.00 - $100,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

Are you willing to complete a background check of felony convictions? *

Are you willing to travel as needed for this position? *

Our employment process requires a drug screen. Are you willing to proceed with this application? *

Do you have any alcohol related convictions on your driving record (i.e. DUI, DWI)? *

Our Brand Offers

* Varies by location.

Benefits Highlights

• Competitive Compensation
• Paid Time-Off*
• Flexible Schedules

ServiceMaster Clean is a great place to work! I really enjoy the flexibility of my job - it’s a great fit for my schedule! It’s nice to work for a company that cares about finding my the right hours that are close to where I live. I also take pride in keeping my facility clean and I enjoy knowing the customer is happy with my work. I would highly recommend checking out ServiceMaster Clean!