Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading quick-service restaurant chain in Gloucester is seeking an energetic Shift Manager to lead a team and ensure exceptional customer service. The ideal candidate should have previous management experience or be a strong assistant ready for a new challenge. This role offers competitive salary, staff meals, discounts, and opportunities for career growth within a supportive environment.

Benefits

Staff meals

Discounts

Career growth opportunities

Qualifications

• Previous restaurant management experience or strong assistant ready to step up.
• Hands-on, can-do attitude.
• Excellent communication and leadership skills.

Responsibilities

• Support in leading and inspiring an energetic team.
• Drive performance and customer satisfaction every shift.
• Manage stock, schedules, and training.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Overview

Location: GL4 3EA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us!

Are you a natural leader with a passion for food, people, and world-class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation.

Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.

We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.

What You’ll Do

• Support in leading and inspiring an energetic team to deliver the best customer experience
• Keep things running smoothly, from the customer lobby to the back-of-house operation
• Drive performance, quality, and customer satisfaction every single shift
• Manage stock, schedules, training and all those juicy operational bits

What We’re Looking For

• Previous restaurant management experience (or strong assistant ready to step up!)
• A hands-on, can-do attitude
• Love for food, people, and building a buzz
• Calm under pressure – fast-paced? You thrive in it!
• Excellent communication and leadership skills

What’s In It For You?

• A supportive, inclusive, and ambitious team
• A chance to truly make an impact
• Staff meals & discount
• Opportunities to grow with a fun, expanding tea
• Supportive, upbeat working environment
• Career growth and development opportunities
• Competitive salary and benefits
• If you're ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you