Restaurant Onboarding Associate

Deliveroo; Bolton; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

A leading food delivery company in the UK is seeking a Restaurant Onboarding Associate to support new restaurant partners during their onboarding process. The role requires fluency in French and English, strong organizational skills, and excellent customer service capabilities. You will be working in a hybrid model and collaborating with various teams to ensure a seamless experience for new partners. This position offers a base salary of £26,600 plus bonuses, in a fast-growing, diverse environment that values passion for food.

Benefits

Health benefits

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• Fluent in French and English.
• Experience in a customer service environment is preferred.
• Strong communication skills and a willingness to help.

Responsibilities

• Support new restaurants during their onboarding process.
• Maintain daily call plans to achieve goals.
• Work as part of a team to ensure excellent service.

Skills

Native or fluent in French

Excellent customer service

IT literate

Organizational skills

Strong phone presence

Job description

We are building a Restaurant Onboarding Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams As a Restaurant Onboarding Associate you'll be supporting new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it. You'll be working to tight turnaround times, using skills to navigate requests from restaurants across the country. This will be a hybrid position after passing probation, and you will report to your Restaurant Launch Team Leader. The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly. The start date for this role is early Feb 2026.

What You Will Do

• Working with the launch team, the sales team, and our account managers, you'll be the face of Deliveroo for all of our newest partners
• You'll be ready to take on challenging KPI's, whilst maintaining excellent customer service
• You'll need to be organised, to maintain daily call plans to achieve your goals
• Native or fluent in French + English
• The confidence to make regular calls and a strong phone presence
• Be IT literate and keep our systems up to date with all relevant information
• You'll work as part of a small team so be a good team player, and be someone others want to work with
• Commitment to professional development
• It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with and a positive influence on others

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.