Restaurant Manager

The Hongkong and Shanghai Hotels, Limited; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury hotel chain is looking for a talented Restaurant Manager for their flagship location. This role involves overseeing all dining operations and ensuring exceptional guest service. The ideal candidate will have a minimum of 3 years' experience in a similar luxury hotel environment and possess strong leadership, communication, and organisational skills. A commitment to providing top-notch service and a passion for hospitality are essential, along with fluency in English and potentially a second language.

Qualifications

• Minimum 3-year experience in a similar role within a luxury hotel setting.
• Fluent in English; proficiency in a second language is a plus.

Responsibilities

• Exceed guest expectations with service according to Peninsula Service Principles.
• Manage daily operations ensuring guest satisfaction.
• Lead and develop a team maintaining compliance with the hotel's culture.

Skills

Guest service orientation

Team leadership

Time management

Communication

Organisation

Job description

Overview

The Peninsula London is seeking to hire a talented Restaurant Manager for The Lobby Restaurant who has exceptional experience in overseeing our all day dining operations whilst being an integral part of our guest-focused service.

The Peninsula Hotels are renowned for the Lobby experience, with live music, a luxurious setting, and food and beverage service at the highest level; which, our guests have become accustomed to and that is synonymous with our brand

• An exceptional opportunity to join our high-profile flagship hotel in London.
• The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our employees.
• Join our award-winning group, working alongside a highly experienced team.

Key accountabilities

• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating the guests' needs.
• Manages the day to day operations ensuring the highest levels of guest satisfaction.
• Ensures successful and profitable leadership of the outlet.
• Hires, develops, motivates, supervises, and performance manages department colleagues in maintaining a culture in compliance with mission, vision, values and cores principles HSH.

General requirements

• Minimum 3-year experience in a similar role within a Luxury Hotel environment with similar standards and expectations.
• Is a natural organiser, highly detailed and able to engage with guests.
• Strong people leader having prior experience managing a team.
• Excellent time management, communication and organisational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

We are delighted to receive your CV and will liaise with suitable candidates directly.