Restaurant Manager

Fairmont Hotels & Resorts; Burnham-on-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hospitality brand is seeking an experienced Restaurant Manager in Burnham-on-Sea to oversee service operations, ensuring exceptional guest experiences. You will lead the front-of-house team, manage guest interactions, and implement training initiatives. Must have 3+ years in a supervisory role within high-volume dining. This position promises a dynamic work environment and opportunities for growth.

Qualifications

• 3+ years of supervisory experience in a high-volume or upscale dining environment.
• Strong understanding of restaurant floor operations and service standards.
• Exceptional guest interaction and service recovery abilities.

Responsibilities

• Lead and manage floor service during assigned shifts, ensuring guest satisfaction.
• Monitor table status and service timing in coordination with kitchen and bar.
• Greet guests warmly to ensure satisfaction and anticipate needs.

Skills

Supervisory experience in dining environments

Restaurant operations knowledge

Leadership and coaching skills

Guest service and recovery abilities

Familiarity with POS systems

Job description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose. As we continue our expansion into the Kingdom of Saudi Arabia, Faena Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

We are seeking a Restaurant Manager to lead service operations during assigned shifts, ensuring the energy and flow of the floor reflect Faena’s unique cultural and service ethos. The Restaurant Manager is responsible for overseeing daily service on the floor, supervising front-of-house staff, and ensuring seamless guest experiences throughout the restaurant. This role serves as the first point of contact for guest recovery, supports team training and development, and leads by example to uphold Faena’s hospitality standards.

Key Responsibilities

• Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations.
• Monitor table status, pacing, and service timing in coordination with kitchen and bar teams.
• Ensure team adherence to grooming and uniform standards.
• Conduct pre-shift meetings to align the team on updates, specials, and service priorities.
• Greet guests warmly and engage throughout service to ensure satisfaction and anticipate needs.
• Manage guest complaints with discretion, empathy, and professionalism.
• Monitor reservation flow and collaborate with hosts to optimize seating and efficiency.
• Supervise servers, assistant servers, and hosts during service to maintain quality standards.
• Provide on-the-floor coaching and real-time support to build confidence and consistency.
• Identify training needs and partner with leadership on development initiatives.
• Foster a team culture of accountability, support, and collaboration.
• Assist with opening and closing procedures, ensuring readiness and completion of side work.
• Review checklists, daily logs, and supply levels, communicating needs to leadership.

Qualifications

• 3+ years of supervisory experience in a high-volume or upscale dining environment.
• Strong understanding of restaurant floor operations and service standards.
• Proven leadership, coaching, and conflict resolution skills.
• Exceptional guest interaction and service recovery abilities.
• Familiarity with POS and reservation management systems.