Restaurant General Manager

British Garden Centres; Chapel St Leonards; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected garden retail company in Chapel St Leonards is seeking a Restaurant General Manager to oversee daily operations, lead a dedicated team, and ensure excellent customer service. Candidates should have at least 2 years of managerial experience in a busy restaurant. A passion for guest service and strong communication skills are essential. This full-time position requires weekend availability and offers employee benefits including parking and discounts.

Benefits

Staff car parking

Staff discount at Garden Centres and Restaurants

Discounts at Leisure Park

Qualifications

• Minimum 2 years’ experience of managing a busy restaurant and large team.
• Experience at management level with a passion for Guest Service.

Responsibilities

• Manage, lead, inspire and develop your team.
• Ensure smooth running of the department.
• Handle escalated customer queries professionally.

Skills

Excellent customer service skills

Communication and team management abilities

Managerial experience

Good IT skills – Excel and Word

Level 2/3 food hygiene

Job description

Overview

Restaurant General Manager. Full Time 40 Hours Per Week – Fully Flexible, Including Weekends. We are looking for a Restaurant Manager you will have proven capabilities for running a successful restaurant and promoting excellent customer service. You must be enthusiastic and wish to pro-actively develop the business. This is a hands-on role where teamwork and communication are vital. The main function of the Restaurant General Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances. Must be able to work weekends. 2 years Management experience.

Experience

Experience at management level. Must be able to demonstrate a passion for Guest Service.

Responsibilities

• As a Restaurant Manager, you will manage, lead, inspire and develop an amazing team and ensuring all customers have a great Restaurant experience.
• The smooth running of the department with diligence, discipline and trust
• Ensuring the integrity & security of the Tills and Till area.
• Ensuring all relevant risk & COSHH assessments have been completed and control measured are followed.
• Monitoring on-going operations and resolving issues promptly
• Identifying and tending to/reporting all issues relating to your produce or the team quickly and efficiently
• Ensuring all colleagues & customers are dealt with in a professional, respectful and attentive fashion
• Identifying opportunities to improve sales with good value, high quality, consistent and unique produce
• Identifying and reporting/tending to maintenance issues in your department
• Identifying and reporting/tending to Health & Safety issues
• Be aware of and manage all Food hygiene requirements.
• Ensuring all the Company fixtures and fittings are looked after
• Ensuring all Company Property including, but not limited to, machinery, equipment, retail stock and non-retail items for colleague use is looked after and used correctly
• Empowering and developing yourself and your team to their full potential with encouragement and training.

Qualifications / Skills

• Excellent customer service skills.
• Communication and team management abilities.
• Minimum 2 years’ experience of managing a busy restaurant and large team.
• Managerial experience.
• Good IT skills – Excel and Word.
• Level 2/3 food hygiene

What we offer

Benefits include Staff car parking and staff discount at our Garden Centres and Restaurants as well as at our Leisure Park.

Duties

• The smooth running of the department with diligence, discipline and trust
• Ensuring the integrity & security of the Tills and Till area.
• Ensuring all relevant risk & COSHH assessments have been completed and control measured are followed.
• Monitoring on-going operations and resolving issues promptly
• Identifying and tending to/reporting all issues relating to your produce or the team quickly and efficiently
• Ensuring all colleagues & customers are dealt with in a professional, respectful and attentive fashion
• Identifying opportunities to improve sales with good value, high quality, consistent and unique produce
• Identifying and reporting/tending to maintenance issues in your department
• Identifying and reporting/tending to Health & Safety issues
• Be aware of and manage all Food hygiene requirements.
• Ensuring all the Company fixtures and fittings are looked after
• Ensuring all Company Property including, but not limited to, machinery, equipment, retail stock and non-retail items for colleague use is looked after and used correctly
• Empowering and developing yourself and your team to their full potential with encouragement and training.

How to apply

Please send your CV and cover letter to: Andy Noon Regional Restaurant [e-mail]

Applications close – Wednesday 24th September 2025

Due to the high volume of applications, we will only contact you if your application is successful.