Restaurant Floor Manager

India Eateries Ltd; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A growing Indian vegetarian restaurant chain is seeking a Floor Manager to lead front-of-house operations and ensure outstanding guest experiences. Responsibilities include supervising service staff, managing seating during peak times, coordinating with the kitchen, and handling guest queries. Ideal candidates have experience in restaurant management, strong communication skills, and fluency in Hindi. Flexibility for evenings and weekends is required.

Qualifications

• Experience as a floor supervisor/manager in a restaurant, preferably Indian or vegetarian.
• Strong communication and people-management skills.
• Ability to handle high-volume service calmly.

Responsibilities

• Supervise and motivate service staff.
• Manage seating, queues, and reservations.
• Coordinate with the kitchen on order flow.
• Handle guest queries and complaints.
• Maintain cleanliness and hygiene standards.

Skills

Supervision of service staff

Strong communication skills

People management

Fluent in Hindi

Job description

We are looking for Floor manager for an Indian vegetarian restaurant. Join a growing Indian vegetarian restaurant chain as a Floor Manager, leading front-of-house operations and ensuring outstanding guest experiences during busy lunch and dinner services. Hindi speaking will be a strong added advantage for communicating with guests and team members across outlets.

Key responsibilities

• Supervise and motivate service staff to deliver fast, friendly, and accurate vegetarian service on the floor.
• Manage seating, queues, and reservations to ensure smooth flow during peak hours and festival periods.
• Coordinate with the kitchen on order flow, buffet/thali refills, and out-of-stock items to minimise guest waiting and disappointment.
• Handle guest queries and complaints professionally, maintaining high satisfaction and encouraging repeat business.
• Maintain high standards of cleanliness, hygiene, and safety in all guest areas in line with company policies.

Requirements

• Previous experience as a floor supervisor/manager in a restaurant, preferably Indian or vegetarian.
• Strong communication and people-management skills, with the ability to handle high-volume service calmly.
• Ability to speak Hindi fluently; other Indian languages are an added plus.
• Flexibility to work evenings, weekends, and festival days as per rota