Responsive Repairs Planning and Programming Supervisor

Ashford Borough Council; Ashford; On-site; GBP 40,000 - 45,000; Full time

Job summary

A municipal council in the UK is seeking a Responsive Repairs Planning and Programming Supervisor. This leadership role will manage the scheduling and performance of repair services, ensuring exceptional customer experience. The ideal candidate will have strong leadership skills and a deep understanding of responsive repairs and contractor management. Responsibilities include overseeing a team, monitoring KPIs, and enhancing service delivery through digital transformation. A competitive salary and benefits are offered.

Benefits

Excellent salary linked pension scheme

Generous annual leave with flexi time

Free life insurance

Supportive relocation package

Qualifications

• Strong leadership skills and ability to manage teams effectively.
• Excellent organizational ability for tracking performance and repairs.
• Deep understanding of responsive repairs and contractor management.

Responsibilities

• Oversee scheduling and management of complex repair orders.
• Lead and manage front and back-office teams.
• Monitor KPIs and identify improvement areas.
• Champion digital transformation and system enhancements.

Skills

Leadership skills

Organizational ability

Data analysis

Understanding of responsive repairs

Job description

Overview

Responsive Repairs Planning and Programming Supervisor – closing date 11.02.2026

Salary from £40,914 to £44,094 pa depending on skills and experience. Permanent – Full time – 37 hour per week. Location: Ashford, Kent

Ashford Borough Council is committed to delivering outstanding housing repairs and service. This leadership role is responsible for coordinating repair schedules, tracking performance, and making sure customers receive top-quality repairs.

Responsibilities

• Oversee a team handling the scheduling and work-in-progress management, invoicing, contractor liaison, and the end-to-end management of complex repair orders.
• Lead and manage both the front and back-office Repairs Team to ensure the seamless completion of repairs from end to end.
• Analysing productivity trends and service demand.
• Monitoring KPIs and identifying areas for improvement.
• Overseeing research and information collation on repairs.
• Supporting the full customer repairs journey and coaching staff to deliver excellent customer service.
• Maintaining and developing planning guidance, procedures and systems.
• Tracking outstanding jobs and monitoring timescales.
• Developing systems, processes and procedures to streamline service delivery.
• Verifying contractor invoices and supporting finance colleagues with required information.
• Championing digital transformation, supporting automation and system enhancements.
• Overseeing compliance with Awaab’s Law, including planning, monitoring and reporting for damp and mould cases.
• Developing reporting systems for contractor performance, including WIP and KPI monitoring.
• Leading contractor management processes, including review meetings, documentation, performance monitoring and compliance checks.

Qualifications and attributes

To be competent in this role it is essential that you have strong leadership skills, excellent organisational ability and a deep understanding of responsive repairs and contractor management. You will be confident working with data, comfortable making decisions, and committed to delivering a high-quality service for residents.

Benefits

Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

How to apply

For an informal discussion about the role please contact Matthew Wilson on 07817444403.

To apply, please click here. Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email [e-mail].

Notes

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide. We welcome applications from the Armed Forces Community.