Resourcer

Red Snapper Recruitment Limited; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced customer service professional for the role of Force Resourcing Assistant in Birmingham. This full-time position involves providing first-class services and responding to customer inquiries across channels. Applicants should have experience in customer service, strong communication skills, and the ability to work under deadlines. The role is hybrid and initially contracted for 6 months.

Qualifications

• Experience in a transactional or customer service environment.
• Ability to follow processes and adhere to policies.
• Capable of working to tight deadlines.

Responsibilities

• Provide first class, multi-channel, customer-focused services.
• Respond efficiently to customer requests via various channels.

Skills

Customer service delivery

Clear communication

Process adherence

Job description

Overview

RSR are currently recruiting for an experienced customer service professional to work as a Force Resourcing Assistant on a full-time, long-term contract, based in central Birmingham. The client operates a hybrid working policy. The initial contract is for 6 months, with a view to extend. The role is paying 13.96p per hour (PAYE). The role will be situated within a Police Force, so applicants must be able to obtain national security vetting.

Main Responsibilities

• To assist in the provision of first class, multi-channel, customer focused services.
• To be knowledgeable across all areas within the remit of the role and the service delivery area.
• Respond efficiently to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.

Knowledge/Experience

• Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
• Experience of following set processes, procedures and policies.
• Experience of working to tight deadlines by being able to prioritise.
• Clear communicator with good verbal and written skills.

If you would like to be considered for this position and have the relevant experience, then please apply now.