Resource Planners x2

CLARION HOUSING GROUP LIMITED; Stevenage; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A housing organization in the United Kingdom is seeking two Resource Planners to ensure the smooth operation of repairs and maintenance services. This hybrid role involves booking appointments, coordinating operatives, and managing schedules. Ideal candidates will have excellent organizational skills, experience with scheduling software, and a commitment to customer service. A full benefits package is offered, and a supportive team environment is promoted.

Qualifications

• Experience in a customer-focused environment is preferred.
• Ability to manage multiple tasks in a busy setting.
• Being a great communicator and team player.

Responsibilities

• Book repair appointments and track progress.
• Ensure operatives are booked and working efficiently.
• Manage diaries with holidays and training.
• Follow up on emergencies and missed jobs.
• Check job completion daily.

Skills

Organisational skills

Communication

Time management

Experience with scheduling software

Job description

Salary: £32,709 - £37,909 per annum
Location: Hybrid/Kings Court, Stevenage
Hours: 39 per week
Contract Type: Permanent

Are you super organised, calm under pressure, and great with people? We're looking for two Resource Planners to join our friendly team in Stevenage! If you love problem-solving and keeping things running smoothly behind the scenes, this could be the perfect role for you.

What's the job all about?

As our new Resource Planner, you'll play a key part in making sure our repairs and maintenance service runs like clockwork. You'll be booking appointments for residents, keeping an eye on progress, and making sure our operatives are in the right place at the right time.

From tracking repairs to managing time off and training in our team's calendars, your sharp scheduling skills will help us deliver a first-class service that puts our customers first.

Day-to-day, you'll be:

• Booking in repair appointments and checking everything stays on track
• Making sure operatives are fully booked and working efficiently
• Following up on emergencies and missed jobs
• Keeping diaries up to date with holidays, training, and any follow-on work
• Checking daily progress to make sure all jobs are completed on time

You'll ideally have experience using scheduling software in a busy, customer-focused environment, and bonus points if you've worked in repairs or maintenance before. Most importantly, you're a great communicator, a team player, and someone who loves getting things organised and done right.

If you're ready to join a supportive team where your work makes a real difference to people's lives, we'd love to hear from you!

As you can imagine, the full job description includes lots more detail, so please check it out before applying.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Tuesday 2nd December 2025 at midnight.

Interviews will take place at our Borehamwood office on Monday 15th December 2025.

This is a hybrid role with a base location at our offices in Stevenage. You need to be prepared to travel to Stevenage once a month for a team meeting and for 1-2 weeks initially for training.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

We reserve the right to close this advert early.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.