Resource Planner: Forecasting & Real-Time Scheduling

Certas Energy UK Ltd; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing contact centre seeks a Resource Planner to support Sales and Customer Service teams. The position offers an entry point into resource planning, involving forecasting, scheduling, and monitoring performance metrics. Strong analytical skills and attention to detail are essential, along with the ability to work with tools like Excel. This role provides exposure to various aspects of contact centre operations in a supportive team environment, with opportunities for professional growth.

Benefits

Learning and development support

Collaborative team environment

Opportunities to grow skills

Qualifications

• Experience in a contact centre or operational environment is helpful but not essential.
• Confidence working with analytical data.
• Logical, problem-solving mindset.

Responsibilities

• Support the creation and maintenance of schedules.
• Assist with forecasting and resource planning.
• Help analyse call volumes and key metrics.
• Monitor intraday and short-term performance.
• Produce regular reports and dashboards.

Skills

Strong analytical skills

Attention to detail

Ability to work with numbers

Clear communication skills

Interest in contact centre operations

Tools

Excel or similar tools

Job description

A growing contact centre seeks a Resource Planner to support Sales and Customer Service teams. The position offers an entry point into resource planning, involving forecasting, scheduling, and monitoring performance metrics. Strong analytical skills and attention to detail are essential, along with the ability to work with tools like Excel. This role provides exposure to various aspects of contact centre operations in a supportive team environment, with opportunities for professional growth.