Resource Planner

Health Partners Group Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading occupational health service provider in the UK is seeking an experienced Resource Planner to join their Mobile Units team. The successful candidate will coordinate service delivery, manage resources, and provide excellent support to customers. Proven organisational skills, attention to detail, and experience in customer service are essential for this role.

Qualifications

• Excellent organisational skills and ability to prioritise tasks effectively.
• Strong attention to detail to ensure accuracy.
• Experience in customer service with a focus on customer satisfaction.

Responsibilities

• Coordinate service delivery and site visit planning.
• Manage resource allocations within scheduling portal.
• Support customers with planning and scheduling needs.

Skills

Organisational skills

Attention to detail

Teamwork

Verbal communication

Written communication

Tools

Microsoft Outlook

Microsoft Word

Database systems

Microsoft Excel

Job description

Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.

We have a new and exciting opportunity for an experienced Resource Planner to join our Mobile Units team. Working as part of the central functions team you will be used to working in a fast paced, agile environment.

As a Resource Planner, you will be an integral part of a team to coordinate escalated cases returned by our screening staffs including liaising with our case management and clinical teams and updating records in accordance with the escalation outcome and scheduling of any actions.

Key Responsibilities

• Working within a team to identify and plan efficient service delivery on a national scale, ensuring site visits and schedules are planned to optimal utilisation, in turn ensuring best value to our customer’s needs
• Allocation of resources (People and Equipment) within our team scheduling portal
• Supporting our customers via phone and email – planning site visits and preparation of visit schedules for our customers completion.
• Liaising with customer coordinators and their employees, monitoring the completion of schedules and escalating where those are not filling to expected levels.
• Collation of information for handover to our national screening staff
• Compilation of regular attendance & activity reports to meet client requirements
• Assisting with raising monthly invoice requisitions

What we are looking for

To be considered for this role, you must have good organisational skills with the ability to prioritise tasks effectively, alongside excellent attention to detail to ensure accuracy in your work. Strong teamwork skills are essential, as is the ability to collaborate well with others. Proficiency in IT, including the use of database systems, Microsoft Outlook, Word, and some familiarity with Excel, is required. Additionally, strong verbal and written communication skills are important to interact professionally with colleagues and customers. The role also demands someone with initiative and a proactive approach, who is willing to take an active role in their own development. Previous experience in customer service is essential, as is the ability to provide a high level of support and ensure customer satisfaction.