Resource Assistant

Blue Arrow; Belper CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic staffing agency in Belper is seeking a Resource Assistant to facilitate effective workforce planning in a busy contact centre. This role involves maintaining resource databases, assisting with scheduling, and producing reports. The ideal candidate will have strong organizational skills and experience in administrative roles, as well as proficiency in the Microsoft Office Suite. This position offers a supportive work environment with team-building activities and a focus on work-life balance.

Benefits

Sit-stand desks

Bonus opportunities

Generous pension scheme

Team-building activities

Qualifications

• Previous experience in administrative or resource-focused roles.
• Strong skills in database management and reporting tools are advantageous.
• High attention to detail and accuracy.

Responsibilities

• Maintain and update resource databases and records accurately.
• Assist with scheduling and coordinating resource allocation.
• Monitor resource utilization and support forecasting of future needs.
• Produce clear reports on resource usage and availability.

Skills

Excellent organisational abilities

Time-management skills

Diary Management

Scheduling experience

Strong use of Microsoft Office Suite

Tools

Resource management systems

Database management tools

Job description

Hours: 39.5 hours per week (working pattern to be discussed at interview but shifts starting from 7am)

My client is a forward‑thinking organisation committed to innovation, operational excellence, and a positive working environment. As a Resource Assistant, you'll support effective workforce planning and help keep service operations running smoothly within a busy contact centre environment.

💼 The Role: Resource Assistant

You'll play a key part in ensuring the right resources are available at the right time. Working alongside cross‑functional teams, you'll help coordinate schedules, maintain accurate data, and support decision‑making through detailed planning and reporting.

What You'll Do

• Maintain and update resource databases and records accurately.
• Assist with scheduling and coordinating resource allocation, including training, annual leave, and downtime.
• Monitor resource utilisation and support forecasting of future needs.
• Work closely with internal teams to ensure resource availability and smooth operational workflows.
• Produce clear reports on resource usage and availability.
• Support capacity management through relevant systems/tools.
• Coordinate resource-related meetings and effective internal communication.

🔎 What We're Looking For

• Excellent organisational and time‑management abilities.
• Previous experience in administrative or resource‑focused roles.
• Diary Management or Scheduling experience is essential.
• Strong skills using the Microsoft Office Suite and familiarity with resource management systems.
• Knowledge of database management and reporting tools (advantageous).
• High attention to detail and accuracy.

💚 What You'll Enjoy

• Sit‑stand desks promoting wellbeing and productivity.
• Well‑communicated shifts and genuine support for work-life balance.
• Fun team‑building activities, competitions, and engagement events.
• Bonus opportunities and a generous pension scheme.
• An inclusive culture that values individuality and welcomes applicants from all backgrounds.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.