Resident Support Specialist (Saturday) – Housing & Repairs

Cardo; Remote; GBP 20,000 - 25,000; Part time

Job summary

A leading building maintenance provider in the UK is seeking a Customer Solutions Advisor to join their team, working Saturdays from 8:00 am to 4:00 pm. The role involves providing a professional customer service experience, addressing housing-related queries, and ensuring tenant satisfaction. Ideal candidates will have experience in customer service, strong communication, IT skills, and a good understanding of social housing services. Join a dynamic team dedicated to maintaining safe and well-maintained homes.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Wellbeing Resources and Counselling services

Qualifications

• Experience in a customer-facing role, preferably in housing or public sector.
• Ability to remain calm under pressure and handle challenging situations sensitively.
• Understanding of social housing services, including repairs, rents, and tenancy support.

Responsibilities

• Provide professional customer service as first point of contact for tenants.
• Resolve a wide range of tenant queries related to repairs and tenancy matters.
• Accurately log and track customer interactions using housing management systems.

Skills

Excellent communication skills

Strong IT skills

Problem-solving skills

Attention to detail

Job description

A leading building maintenance provider in the UK is seeking a Customer Solutions Advisor to join their team, working Saturdays from 8:00 am to 4:00 pm. The role involves providing a professional customer service experience, addressing housing-related queries, and ensuring tenant satisfaction. Ideal candidates will have experience in customer service, strong communication, IT skills, and a good understanding of social housing services. Join a dynamic team dedicated to maintaining safe and well-maintained homes.