Resident Services Lead – Build-to-Rent (Aberdeen)

Dandara; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top property developer in Aberdeen is seeking a Senior Resident Services Associate to lead day-to-day operations of a Build-to-Rent development. The ideal candidate will have proven experience in property or hospitality, strong leadership skills, and a passion for delivery of exceptional resident experiences. The role includes managing move-ins, overseeing team dynamics, and ensuring compliance with safety standards. The company offers competitive salary and comprehensive benefits.

Benefits

Competitive salary

33 days holiday + option to buy 5

Up to 5% matched pension scheme

3x salary life assurance

Employee Assistance Programme

Qualifications

• Proven experience in a customer-facing role within property or hospitality.
• Strong leadership and organisational skills.
• Understanding of health & safety and compliance requirements.

Responsibilities

• Lead and support the Resident Services Team.
• Deliver first-class customer service to residents.
• Manage move-ins, check-outs, and inspections.

Skills

Leadership

Customer service

Communication

Organisational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

CRM/booking systems

Job description

A top property developer in Aberdeen is seeking a Senior Resident Services Associate to lead day-to-day operations of a Build-to-Rent development. The ideal candidate will have proven experience in property or hospitality, strong leadership skills, and a passion for delivery of exceptional resident experiences. The role includes managing move-ins, overseeing team dynamics, and ensuring compliance with safety standards. The company offers competitive salary and comprehensive benefits.