Resident Services Assistant

urbanbubble; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-focused property management company in Leeds is seeking a Resident Services Assistant to enhance resident experiences. Responsibilities include managing tenancy arrangements and guiding prospective residents through applications. Ideal candidates will have a Property Mark Level 6 qualification, a strong customer service background, and proficiency in Microsoft Office. This position offers a range of generous benefits, including enhanced leave, a company pension scheme, and opportunities for personal growth within a vibrant team.

Benefits

Birthday day off

Company pension scheme

Paid volunteering day

Cycle to work scheme

Study support

Qualifications

• Must hold a Property Mark Level 6 qualification or equivalent.
• Proactive, positive, and resilient attitude is essential.
• Experience in property management or lettings is required.

Responsibilities

• Handle tenancy arrangements and residency checks.
• Manage tenancy renewals and extensions.
• Guide prospective residents through the application process.

Skills

Customer service

Problem-solving

Teamwork

Proficiency in Microsoft Office

Education

Property Mark Level 6 qualification or equivalent

Job description

Role overview

Hey there! Ready to make a difference?

Tura is a brand-new Build to Rent development offering 500 high‑end apartments on the banks of the River Aire in Leeds. Ideally located, Tura is just a 10‑minute walk from Leeds Central Station and a stone's throw away from Tower Works at Mustard Wharf. Residents will enjoy exclusive on‑site amenities, including a gym, residents’ lounge, and outdoor communal spaces.

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top‑tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Resident Services Assistant!

As a Resident Services Assistant, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they first contact us. You’ll be involved in everything from tenancy arrangements to making sure each day runs smoothly.

Here’s what you’ll be doing:

• Arranging Tenancies: You’ll handle all the behind‑the‑scenes work, from completing residency checks to coordinating payments, drafting agreements, and putting together welcome packs. You’ll be the first face our new residents meet, setting the stage for a warm and smooth move‑in experience.
• Lease Renewals: You’ll keep things running smoothly by managing tenancy renewals and extensions. You’ll be the go‑to person for residents when it’s time to chat about renewing their lease or negotiating rent increases.
• Leads Management: You’ll help guide prospective residents through the application process, manage leads, conduct viewings (either in person or virtually), and close deals to meet our lettings targets. Your approachable and friendly attitude will have them excited to join our community.
• And So Much More: From supporting resident events to keeping things organised with emails and move‑in inductions, you’ll ensure everything is running like clockwork.

What we’re looking for:

• A Property Mark Level 6 qualification (or equivalent)
• A proactive, positive, and resilient attitude
• A passion for customer service and solving problems
• Experience in property management or lettings
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other property management systems (don’t worry, we’ll train you on anything new!)
• A can‑do attitude and a love for working with a team that’s both fun and driven

And here’s what we offer;

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth.

After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

Here's a little glimpse into our bubbles benefits;

• Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
• Company pension scheme & medical Cover for your long‑term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leave to take care of yourself & your loved ones
• Life events for those big milestones like your child’s 1st day at school or when you get the keys to your new home — we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every milestone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!

If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!