Resident Liaison Officer - Social Housing

Howells Solutions Limited; Hemel Hempstead; On-site; GBP 31,000; Full time

Job summary

A leading main contractor is seeking a Resident Liaison Officer based in Hemel Hempstead. In this full-time role, you will support residents during planned maintenance works by providing information, resolving queries, and building relationships. The ideal candidate should have excellent communication skills and a full clean driving license. This position offers a salary of £31,000 plus a company van.

Qualifications

• Experience in managed maintenance projects is ideal but not required.
• Full clean driving license and own vehicle are essential.

Responsibilities

• Develop positive relationships with residents.
• Provide information and support during maintenance works.
• Act as the main point of contact for tenants.

Skills

Customer service

Communication skills

Problem-solving

Relationship building

Job description

Resident Liaison Officer - Social Housing Planned Works

Based in Hemel Hempstead
Full time, permanent
£31,000 + company van

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hemel Hempstead.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now, or call Meg from (phone number removed) for more information