Resident Liaison Officer

Wates Group; Royal Leamington Spa; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading family-owned construction firm is seeking experienced Resident Liaison Officers to support decarbonisation works across social housing sites in Royal Leamington Spa and surrounding areas. The ideal candidate will have RLO experience, strong communication skills, and a valid driving license. You will ensure smooth interactions between residents and project teams while managing queries and maintaining accurate records. This role offers a chance to work on sustainability-focused initiatives.

Qualifications

• Proven experience as a Resident Liaison Officer in planned works, ideally within the social housing sector.
• Ability to travel between sites across the region (driving license is a must).
• Strong communication and organisational skills.

Responsibilities

• Serve as the main contact for residents during planned works delivery.
• Facilitate effective communication between residents, site teams, and project managers.
• Manage queries, complaints, and feedback with professionalism and empathy.
• Maintain accurate records of resident interactions and project updates.

Skills

Communication skills

Organisational skills

Experience as an RLO

Understanding of decarbonisation processes

Job description

Resident Liaison Officer

WPS are looking for two experienced Resident Liaison Officers to support our planned decarbonisation works across social housing sites in the Leamington Spa, Coventry, and Warwickshire areas.

🔧 Key Responsibilities

• Act as the main point of contact for residents throughout the delivery of planned works.
• Ensure clear and consistent communication between residents, site teams, and project managers.
• Support the delivery of retrofit and decarbonisation programmes, ensuring minimal disruption to residents.
• Handle queries, complaints, and feedback with professionalism and empathy.
• Maintain accurate records of resident interactions and project updates.

🏘️ Project Scope

• Social housing retrofit and energy efficiency upgrades
• Net zero and decarbonisation initiatives
• Multi-site planned works delivery

👤 Ideal Candidate

• Proven experience as an RLO in planned works, ideally within the social housing sector
• Strong communication and organisational skills
• Ability to travel between sites across the region (driving license is a must)
• Understanding of retrofit and decarbonisation processes is highly desirable

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises :

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.