Resident Liaison Officer

Connolly Ltd; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A growing construction company in Manchester is seeking dynamic Resident Liaison Officers with a social housing background. In this role, you will liaise with residents about ongoing works, manage customer complaints, and chair tenant meetings. Ideal candidates will have exceptional communication and problem-solving skills, and a full clean driving licence. An attractive rewards package includes a comprehensive pension and generous holiday entitlements.

Benefits

Comprehensive pension

Generous holiday entitlement

Training and development

Qualifications

• Previous experience in social housing or customer service.
• Ability to work independently and as part of a team.
• Full clean driving licence required.

Responsibilities

• Liaise with residents about property works.
• Contact housing associations and build relations.
• Chair tenant forum meetings.
• Monitor customer complaints and satisfaction.

Skills

Excellent communication

Problem solving

Interpersonal skills

Organisational skills

IT skills (Word and Excel)

Job description

A Bit About The Role

We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys. We are currently recruiting for a number of positions across the North West.

A Bit About Us

Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire.

What You Will Be Responsible For

• Liaising with residents about the works being undertaken on their property
• Contacting neighbourhood housing associations and establishing working relations with them
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.

What We’d Like From You

• Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
• Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives
• Must be able to work independently as well as being a team player
• Excellent organisational skills and a strong work ethic
• Good IT skills with competency at Microsoft Word and Excel
• Must hold a full clean driving licence

What We’ll Give You

This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves.

In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.

Ready to join Team Connolly?

If you are interested in this role we would advise applying immediately to avoid disappointment.

We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

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