Resident Liaison Officer

EQUANS; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy services company is seeking a Resident Liaison Officer to join its team in Leeds on a permanent full-time basis. This role involves serving as the main contact for residents, addressing concerns, and providing information about project plans. The ideal candidate will have experience in customer-facing roles, strong communication skills, and problem-solving abilities. The position offers a competitive salary, benefits package, and includes a company vehicle.

Benefits

24 days annual leave

Life Cover

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Corporate social responsibility days

Learning opportunities

Employee Referral Rewards Scheme

Employee Assistance Program

Qualifications

• Previous experience in a customer-facing role, ideally within construction or housing.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and capacity to manage complaints.

Responsibilities

• Serve as the primary point of contact for residents.
• Address resident concerns and complaints promptly.
• Conduct surveys and consultations with residents.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Problem-solving abilities

Conflict resolution

Empathy

Approachability

Job description

Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis. This role will be based in Doncaster initially. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.

Hours of work are: Monday 7:30-4:00

Tuesday 7:30-4:00

Wednesday 7:30-4:00

Thursday 7:30-4:00

Friday 7:30-3:00

What will you deliver?

• Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress
• Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company
• Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team
• Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.
• Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works
• Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution
• Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective / individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24 / 7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience in a customer-facing role, ideally within construction, housing, or a related field
• Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds
• Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner
• Empathetic and Approachable : Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns
• Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role

Who are we?

Equans is a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

EQNENG

At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work. Youll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.