Resident Liaison Officer

Velocity Recruitment; Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking a confident Resident Liaison Officer to support a £1m cladding remediation project in Leeds city centre. This role involves acting as the primary point of contact between the contractor, building users, and stakeholders. Key responsibilities include managing communication, arranging meetings, and ensuring minimal disruption. Ideal candidates will have previous experience in liaison roles within the construction sector, strong organisational skills, and the ability to handle issues professionally. The position offers a salary of up to £34k plus a car allowance.

Benefits

Car allowance

Supportive team environment

Long-term opportunities

Qualifications

• Experience as an RLO, Tenant Liaison Officer, or similar role in construction.
• Strong record-keeping ability.
• Ability to handle complaints professionally.

Responsibilities

• Act as main liaison between site team and building occupants.
• Conduct meetings and inform occupants about programme changes.
• Manage enquiries and maintain accurate records.

Skills

Excellent communication

Relationship-building

Organisational skills

Administration

Job description

Resident Liaison Officer - Cladding Remediation

Overview

• Location - Leeds City Council
• Project - £1m cladding remediation on a office block
• Salary - Up to £34k + £3k car allowance
• Own car required

Role

We are seeking a confident and personable Resident Liaison Officer (RLO) to support a £1m cladding remediation project on a commercial office building in Leeds city centre.

As the key point of contact between the contractor, building users, and stakeholders, you'll ensure clear communication, smooth access coordination, and minimal disruption throughout the works.

Key Responsibilities

• Act as the main liaison between the site team and building occupants, ensuring they are informed and supported throughout the project.
• Arrange and attend meetings, briefings, and drop‑in sessions to update occupants on programme changes and work stages.
• Manage enquiries, concerns, and issues promptly and professionally.
• Distribute letters, notices, and communications regarding upcoming works or access requirements.
• Maintain accurate records of conversations, complaints, and resolutions.
• Coordinate access for inspections, surveys, and contractor works when required.

Key Requirements

• Previous experience as an RLO, Tenant Liaison Officer, Customer Liaison Officer, or similar role within construction or property.
• Excellent communication and relationship‑building skills.
• Well‑organised with strong administration and record‑keeping ability.
• Able to remain calm, professional, and solution‑focused when managing concerns or complaints.

What's on Offer

• Salary up to £34k + £3k car allowance
• Opportunity to join a reputable main contractor on a high‑profile Leeds city centre project.
• Supportive team environment with long‑term opportunities