Resident Liaison Officer

GNA Group; Hastings; On-site; GBP 30,000; Full time

Job summary

A leading property services firm in Hastings seeks a Resident Liaison Officer to act as the key point of contact between residents and contractors. You will provide essential support throughout property improvement and maintenance projects, ensuring all residents are well-informed and their needs are met. The ideal candidate will have a strong customer service focus and experience in social housing. This permanent role offers a salary of £30,000 plus a van or car allowance.

Qualifications

• Strong customer service orientation.
• Ability to communicate clearly and effectively with residents and contractors.
• Experience in social housing preferred.

Responsibilities

• Act as the main liaison for residents, addressing enquiries and concerns.
• Provide clear updates on works schedules and processes.
• Arrange appointments and resident meetings.
• Support vulnerable residents during works and maintain positive relationships.
• Coordinate activity with site managers and subcontractors.

Job description

Resident Liaison Officer

Location: Hastings
Sector: Social Housing / Property Services
Salary: £30,000 + Van or Car Allowance
Contract: Permanent

Are you a people-focused professional with a passion for delivering excellent customer service? We’re looking for a Resident Liaison Officer to join our team in Hastings, supporting planned and reactive works across our social housing portfolio.

About the Role

As a Resident Liaison Officer, you’ll be the key point of contact between residents？！contractors, and the project team. You’ll ensure residents are fully informed and supported throughout property improvement, maintenance, and refurbishment works. Your role will help minimise disruption, maintain positive relationships, and ensure projects run smoothly.

Key Responsibilities

• Act as the main liaison for residents, addressing enquiries, concerns, and access requirements
• Provide clear updates on works schedules, processes, and expected timeframes
• Arrange appointments, home visits, and resident meetings
• Support vulnerable residents to ensure their needs are met during works
• Work closely with site managers, operatives, and subcontractors to coordinate activity
• Maintain …