Resident Liaison Officer

Build Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a dedicated Resident Liaison Officer for a social housing refurbishment project in East London. The role requires strong communication skills, experience as a Resident Liaison Officer, and the ability to foster positive resident relationships. Applicants must have a driving license and access to a vehicle. This position offers a 6-month temporary contract with a potential extension.

Qualifications

• Essential experience working as a Resident Liaison Officer for at least 12 months.
• Exceptional communication and interpersonal skills are required.
• Ability to work independently and maintain good timekeeping.

Responsibilities

• Keep residents informed about project progress.
• Serve as the primary contact point for residents.
• Foster positive relationships with residents to ensure satisfaction.

Skills

Exceptional communication

People skills

Ability to work collaboratively

Experience as a Resident Liaison Officer (12 months)

Timekeeping

Ability to work independently

Ambitious

Innovative

Self-motivated

Good computer skills

Knowledge of Microsoft Office

Driving license

Access to vehicle

Job description

Overview

Resident Liaison Officer - East London (Dagenham, Isle of Dogs, Romford and potentially Loughton)

6 month temp contract (likely possibility for extension)

£26.52 Umbrella pay / £20/23 PAYE

Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered site

Role description

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in East London, you will be a vital link between the site team, residents and clients. You will be working on a social housing refurbishment project.

As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for:

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.

Skills and experience

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential 12 months
• Reliable, good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team
• Good computer skills and knowledge of Microsoft Office
• Must have driving license and access to vehicle

How to Apply

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)