Resident Liaison Officer

Daniel Owen Ltd; Bradford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent contractor in the housing sector is seeking a Resident Liaison Officer in Bradford. This role is crucial in ensuring effective communication between residents and the contractor during social housing projects. Key responsibilities include managing resident queries, documenting feedback, and conducting site visits. Candidates should possess excellent communication skills, experience in social housing, and a clean driving licence. The position offers a pay rate of £16.50-£17.00 per hour for a contract length of 3+ months.

Qualifications

• Experience within social housing projects.
• Ability to converse with diverse customers.
• Full clean driving licence is mandatory.
• Clean criminal record for enhanced DBS checks.

Responsibilities

• Act as the first point of contact for residents during works.
• Ensure residents receive timely updates.
• Address complaints and issues effectively.
• Maintain detailed records of resident feedback.
• Conduct site visits and progress surveys.

Skills

Excellent face-to-face communication skills

Telephone communication skills

Experience in social housing

Ability to handle complaints professionally

Job description

Resident Liaison Officer

Location: Bradford

Contract Length: 3+ Months

Pay rate: £16.50-£17.00 p/h

Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and deal with complaints in a professional manner?

We are working with a leading contractor who works on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Bradford.

Responsibilities

• Be the first point of contact for residents during scheduled works
• Make sure that residents are informed and happy with all updates
• Respond to complaints and issues that arise
• Keep detailed reports of resident feedback
• Attend site visits with the site manager and conduct progress surveys when required

Qualifications

• Have excellent face-to-face and telephone communication skills
• Have experience within social housing, and ideally construction/repairs teams
• Have a full clean driving licence
• Have a clean criminal record for enhanced DBS checks

If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you.