Resident Liaison officer

Skilled Careers Ltd; Bournemouth; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading construction company is seeking an experienced Resident Liaison Officer (RLO) for a temporary role aimed at enhancing resident experiences during property improvements in the Cambridge and Ely areas. You will act as the primary contact, ensuring clear communication about project developments and swiftly addressing any concerns. The ideal candidate should have strong interpersonal skills and a knack for conflict resolution. This position offers a pay rate of £17 - £22 per hour, with potential for long-term engagement.

Qualifications

• Proven experience as a Resident Liaison Officer or in a similar role.
• Ability to communicate effectively and build rapport with residents.
• Strong problem-solving skills and patience.

Responsibilities

• Serve as the main point of contact for residents.
• Provide timely updates on project progress.
• Address resident queries and complaints efficiently.

Skills

Empathy

Communication

Issue resolution

Job description

Overview

Resident Liaison Officer (RLO)

Location : Cambridge, Ely, and surrounding areas Contract : Temporary, with a strong view to a long-term position Pay Rate : £17 - £22 per hour

Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person.

The Role

This is a fantastic opportunity to join a project team working on essential home energy improvements. The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations. You will be the primary point of contact for residents, providing clear and consistent communication from the project\'s start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project.

Key Responsibilities

• Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works.
• Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency.