Resident Experience Manager

NHS; Chipping Barnet; On-site; GBP 30,000 - 40,000; Full time

Job summary

A care provider in Chipping Barnet is seeking a Resident Experience Manager to lead and enhance the residency experience. This role requires strong leadership in ensuring resident satisfaction through effective service coordination across all departments. The ideal candidate will have experience in hospitality or healthcare, excellent organisational skills, and a caring disposition. The role offers an empowering environment for career growth with a focus on maintaining high standards in resident care.

Qualifications

• Experience in hospitality, healthcare, or care home settings with a clear understanding of standards.
• Background in team leadership or supervisory roles.
• Strong organisational skills and a keen eye for detail.

Responsibilities

• Ensure every resident enjoys a safe, welcoming, and enriching experience.
• Lead by example and inspire excellence in service.
• Manage complaints and concerns with empathy and efficiency.

Skills

Leadership

Organisational skills

Cultural awareness

Empathy

Job description

Avery Healthcare is one of the UK's leading providers of luxury elderly care. They offer a dynamic and empowering environment where your career can truly flourish. As the Resident Experience Manager, you'll be the heartbeat of the home, ensuring every resident enjoys a safe, welcoming, and enriching experience.

Main duties of the job

As the Resident Experience Manager, you'll lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more. Your role will include championing resident satisfaction, coordinating service delivery, maintaining high standards of cleanliness and hospitality, managing complaints, supporting home improvement projects, and deputising for department heads.

About us

Avery Healthcare is a leading provider of luxury elderly care in the UK. They have over 100 homes and are committed to creating meaningful lives together for both their residents and staff. Avery offers a dynamic and empowering environment where your career can truly flourish.

Job responsibilities

Package Description:

At Avery Healthcare, we believe in celebrating the people who make a real difference our incredible care teams. We know how hard you work, and were here to champion your growth, support your journey, and cheer you on every step of the way. When you join Avery, youre not just starting a job youre stepping into a career that transforms lives. Every day, your compassion and dedication will positively impact our residents, and youll be part of a close-knit team that values respect, kindness, and excellence in care. Were now on the lookout for a warm, enthusiastic, and driven individual to take on the role of Resident Experience Manager in our beautiful Barnet Grange Care Home. If youre ready to lead with heart and help shape the future of care, wed love to hear from you!

ABOUT THE ROLE

As Resident Experience Manager, youll be the heartbeat of our home ensuring every resident enjoys a safe, welcoming, and enriching experience. Youll lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.

Your role will include:

Championing resident satisfaction through daily engagement and feedback

Coordinating service delivery across all non‑clinical departments

Maintaining high standards of cleanliness, presentation, and hospitality

Managing complaints and concerns with empathy and efficiency

Supporting home improvement projects and budget planning

Deputising for department heads and ensuring effective rota planning

ABOUT YOU

Youre someone who lives and breathes our values: caring, supportive, honest, respectful, and accountable. Youre a natural leader with a heart for care and a head for strategy with:

Experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures

A background in team leadership or supervisory roles

Strong organisational skills and a keen eye for detail

A caring, respectful, and accountable approach

Excellent personal presentation and cultural awareness

ABOUT AVERY

Were proud to be one of the UKs leading providers of luxury elderly care. But more than that, were a place where people love to work. Our vision creating meaningful lives together drives everything we do, from the way we care for residents to how we support our teams. With over 100 homes and growing, we offer a dynamic, empowering environment where your career can truly flourish. Join us and discover why Avery is the preferred choice for care professionals across the country.

Ready to make a difference? Apply today and take the next step in your career with Avery Healthcare.

Please note: This role requires a DBS Disclosure check (covered by Avery) and proof of eligibility to work in the UK.

We may close this advert early depending on application volume and business needs.

Person Specification

Qualifications

• You'll need experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures. A background in team leadership or supervisory roles, strong organisational skills, and a caring, respectful, and accountable approach are also essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.