Resident Advisor

Fresh Student Living; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading student accommodation provider in Liverpool is seeking a Resident Advisor to foster a welcoming community. The role involves managing social activities, providing exceptional customer service, and supporting administrative duties. Ideal candidates will be organized, enthusiastic, and passionate about helping residents feel safe and engaged. Join a vibrant team dedicated to creating positive living experiences for students.

Benefits

Generous holiday entitlement of 25 days plus bank holidays

Health cash plan

In-house Learning & Development support

Life Insurance

Cycle to work scheme

Exclusive shopping discounts

Qualifications

• Passionate about creating a welcoming environment for residents.
• Approachable and able to listen to residents' needs.
• Highly organized with daily tasks.

Responsibilities

• Manage communication through social media platforms.
• Organize social events for resident engagement.
• Support the team with administrative duties at reception.
• Provide customer service via email and phone.
• Be the first point of contact for residents.

Skills

Excellent time management

Strong administrative skills

Customer service

Effective communication

Enthusiastic

Job description

As Resident Advisor, you will work 37.5 hours per week, across Monday - Saturday between 8am and 6pm on a rota basis. We're looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You'll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building. In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact. If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you.

We're looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable.

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We're looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you're a people person who loves working collaboratively and is great at making things happen, then you'll fit right in!

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to "Your Wellbeing" programme & OpenUp - a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Life Insurance for peace of mind.
• Access to exclusive shopping discounts