Residence Manager

Malmaison Belfast; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premier hospitality property in Glasgow is seeking a skilled Residence Manager to ensure operational excellence and financial growth. This role involves overseeing a talented team, delivering exceptional guest experiences, and driving commercial performance. Candidates should have at least 2 years of hospitality management experience, strong P&L acumen, and a commitment to high service standards. Join us to lead one of Scotland's standout properties and contribute to a dynamic team.

Benefits

Award-winning training and development programs

Clear career progression opportunities

Qualifications

• Minimum 2 years’ experience in hospitality management.
• Strong understanding of P&L management, budgeting, and revenue optimization.
• Passion for delivering exceptional customer experiences.
• Skilled in leading diverse teams and performance management.
• Ability to identify growth opportunities and implement solutions.
• Knowledge of health & safety and compliance processes.
• Eligibility to work in the UK.

Responsibilities

• Deliver budgeted revenue and profit targets.
• Oversee all operational departments for seamless guest experiences.
• Drive commercial performance through sales and marketing.
• Recruit and retain top talent, fostering a positive culture.
• Ensure health, safety, and legal compliance.
• Represent the property within the local business community.

Skills

Proven Leadership

Commercial Acumen

Guest-Centric Mindset

People Management

Strategic Thinking

Operational Expertise

Flexibility & Resilience

Job description

Residence Manager – Fraser Suites Glasgow

Fraser Suites Glasgow is seeking an exceptional leader to take the helm of one of the city’s most distinctive hospitality properties. We’re looking for someone who can inspire, motivate, and drive a high-performing team to deliver outstanding guest experiences, exceed business objectives, and ensure Fraser Suites remains the preferred choice for discerning travellers.

About the Property

Located in the heart of Glasgow’s vibrant Merchant City, Fraser Suites Glasgow offers 98 stylish serviced apartments, including studios, one-bedroom, and two-bedroom options across deluxe and executive categories. Our property boasts some of the largest apartment spaces in the Glasgow market, complemented by modern décor on our executive floor, a newly upgraded Fitness Suite, and a convenient Laundry Suite. This is a unique opportunity to lead a property that combines space, style, and service excellence.

The Role

As Residence Manager, you will be responsible for the overall performance and success of the property, ensuring operational excellence, financial growth, and a culture of exceptional service. You will lead from the front, setting high standards and living our company values every day.

Key Responsibilities:

• Deliver budgeted revenue and profit targets through effective cost control and revenue generation strategies.
• Oversee all operational departments, ensuring seamless guest experiences and compliance with brand standards.
• Drive commercial performance through proactive sales, marketing, and partnership initiatives.
• Recruit, develop, and retain top talent, fostering a positive and collaborative team culture.
• Ensure health, safety, and legal compliance across all aspects of the property.
• Represent Fraser Suites Glasgow within the local business community and build strong stakeholder relationships.

What We’re Looking For

• Proven Leadership: Minimum 2 years’ experience as an Operations Manager, Deputy General Manager, or General Manager within a hospitality environment.
• Commercial Acumen: Strong understanding of P&L management, budgeting, forecasting, and revenue optimization.
• Guest-Centric Mindset: Passion for delivering exceptional customer experiences and maintaining high service standards.
• People Management: Skilled in leading diverse teams, coaching, and performance management. Familiar with HR processes and confident in how to execute people policies.
• Strategic Thinking: Ability to identify growth opportunities and implement innovative solutions.
• Operational Expertise: Knowledge of health & safety, compliance, and quality assurance processes.
• Flexibility & Resilience: Adaptable to a fast-paced environment and able to make sound decisions under pressure.
• Eligibility to work in the UK is essential.

Why Join Us?

At Fraser Hospitality, we offer award-winning training and development programs, clear career progression opportunities, and the chance to be part of a global brand that is continually evolving. If you’re ready to take the next step in your career and lead a flagship property in one of Scotland’s most dynamic cities, we’d love to hear from you.

Click “Apply Now” to start your journey with Fraser Suites Glasgow.