Reservations Supervisor - Tour Operator

Travel Trade Recruitment; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A global tour operator is seeking a Reservations Supervisor to provide outstanding service while managing B2B and B2C bookings. The ideal candidate will have experience with the Amadeus system, excellent sales and customer service skills, and a persuasive demeanor. This role includes responsibilities such as managing calls, monitoring webchat, and creating a team-focused sales environment. A competitive salary ranging from £26,000 to £31,000 is offered, along with commission opportunities based on performance.

Qualifications

• Experience using the Amadeus system.
• Ability to offer expert knowledge on luxury destinations.
• Persuasive and confident in selling luxury brands.

Responsibilities

• Handle incoming calls for B2B & B2C bookings.
• Maintain phone system extensions and call center setups.
• Monitor webchat functionality for query conversions.
• Create a retention-centric sales environment.

Skills

Amadeus system experience

Sales and customer service skills

Time management skills

Persuasiveness

Ability to adapt to circumstances

Job description

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Key Duties

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes.
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents.
• Create a Retention centric sales environment.
• Develop a team progress and training system based on Balance Scorecard achievements.
• Post Covid Team initiation and team build.

Skills Required

• Experience in using Amadeus.
• To offer expert knowledge and advice on destinations.
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team.
• Up selling to maximise revenue on bookings.
• To efficiently perform all administrative duties associated with the role.
• Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking.
• Driven to achieve Company targets.

The Package

• Salary: from £26,000 - £31,000
• Plus, Target personal and group achievement Commission.

Interested

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