Reservations Specialist

Hand Picked Hotels; Yarm; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel group in Yarm is seeking a Reservations Specialist to provide exceptional service for leisure bookings. Your responsibilities include handling enquiries, maintaining systems, and achieving sales objectives. The ideal candidate will have hotel reservations experience and excellent communication skills. This full-time role offers a competitive hourly wage and generous benefits including pension and training programs.

Benefits

Competitive salary package

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday

Discounted staff stays

Career progression opportunities

Qualifications

• Experience in a hotel or conference centre environment is required.
• Ability to deliver high service standards while achieving sales.
• Highly organized with a systematic approach to work.

Responsibilities

• Provide service for leisure bookings and handle administrative tasks.
• Communicate business leads to relevant managers.
• Answer incoming calls to the Reservations desk.

Skills

Current Reservations Sales experience

Teamwork

Self-reliance

Organizational skills

Excellent communication

Job description

is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Responsibilities

• The role of the Reservations Specialist is to provide a service to both internal & external customers for leisure bookings and fulfil the administrative duties required in taking enquiries and bookings, ensuring hotel correspondence and systems are completed accurately.
• Having a pro-active approach with potential business leads and ensure that they are communicated to the relevant sales/revenue manager.
• Able to answer all incoming calls to the Reservations desk using the correct telephone techniques and conversation line.
• Assisting with the weekly reporting, by ensuring that enquiries are logged correctly and feeding back any issues/concerns that arise.
• Striving to achieve company/departmental /individual objectives and Key Performance Targets as agreed by management.

Qualifications

• To be considered for this role you will have current Reservations Sales experience within a hotel, conference centre or similar environment.
• Have experience of working within a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards.
• It is essential you are self-reliant and are able to act on your own initiative where appropriate.
• Able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work.
• You will have excellent communication skill.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

Benefits

• A competitive salary package of £13.82 per hour.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.