Reservations Specialist

Hand Picked Hotels Ltd; Crathorne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel collection in England is hiring a Reservations Specialist. The role involves providing excellent customer service for leisure bookings, managing administrative tasks, and requires prior experience in reservations. A competitive hourly wage of £13.82 is offered along with benefits including a pension scheme, life assurance, and career progression opportunities. This full-time position requires working weekends on a rota basis.

Benefits

Competitive salary package

Company pension scheme

Life assurance scheme

Employee Assistance Program

Company Sickness Scheme Benefit

28 days holiday per year

Forward career progression opportunities

Discounted staff stays and food

Annual loyalty awards

Online retail discount platform

Qualifications

• Experience in reservations within a hotel or similar environment is required.
• Ability to work effectively in a team to achieve targets.
• Self-reliant and able to act on own initiative.
• Highly organized with a systematic approach to work.
• Excellent communication skills are essential.

Responsibilities

• Provide service for leisure bookings to internal and external customers.
• Communicate business leads to the sales/revenue manager.
• Answer incoming calls to the Reservations desk.
• Assist with weekly reporting and log enquiries accurately.
• Strive to meet individual and team KPIs.

Skills

Reservations Sales experience

Team collaboration

Excellent communication skills

Methodical and organized approach

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Reservations Specialist, this role is located within our Groups Reservations and Events Sales Office, which is located in the grounds of Crathorne Hall Hotel in Yarm.

About the Role

• The role of the Reservations Specialist is to provide a service to both internal & external customers for leisure bookings and fulfil the administrative duties required in taking enquiries and bookings, ensuring hotel correspondence and systems are completed accurately.
• Having a pro‑active approach with potential business leads and ensure that they are communicated to the relevant sales/revenue manager.
• Able to answer all incoming calls to the Reservations desk using the correct telephone techniques and conversation line.
• Assisting with the weekly reporting, by ensuring that enquiries are logged correctly and feeding back any issues/concerns that arise.
• Striving to achieve company/departmental /individual objectives and Key Performance Targets as agreed by management.

About you

• To be considered for this role you will have current Reservations Sales experience within a hotel, conference centre or similar environment.
• Have experience of working within a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards.
• It is essential you are self‑reliant and are able to act on your own initiative where appropriate.
• Able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work.
• You will have excellent communication skill.

Company Benefits

• A competitive salary package of £13.82 per hour.
• This is a Full‑Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.