Reservations Manager

The Parakeet; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A renowned London pub is seeking a Reservations Manager to handle all reservations, curate personalized dining experiences, and work collaboratively with the team. The ideal candidate will have experience in the London dining scene, strong wine knowledge, and excellent communication skills. With a salary of up to £45,000 including performance bonuses, the role offers substantial perks and growth potential within a supportive culture.

Benefits

50% off across all venues

Free entry to concerts and festivals

Pension via NEST

Referral scheme

Qualifications

• Two years of experience with OpenTable or Collins.
• Experience in the London dining scene, understanding what good looks like.
• Ability to communicate warm and articulate service.

Responsibilities

• Own every reservation using OpenTable and Collins.
• Deliver warm, human communication that feels personable.
• Curate memorable dining experiences for guests.
• Collaborate with GMs and FOH to enhance service quality.
• Build genuine relationships with regulars and the local community.

Skills

Experience as a Head Host

Knowledge of wine

Organizational skills

Interpersonal communication

Familiarity with OpenTable

Job description

The Parakeet is searching for a Reservations Manager to join our talented team.

The Parakeet has become a fixture of the London dining scene - a Kentish Town pub defined by fire-led small plates, a thoughtful wine list, and a devoted local community that treats it like a second home. People come here because it feels considered. Curated. Special. We’re looking for a Reservations Manager who gets that the guest journey doesn’t start at the door. It starts with you. Someone who knows the London dining scene inside out, understands wine with confidence, and can shape experiences that feel personal, not packaged.

What you’ll do

• Own every reservation - using OpenTable and Collins
• Deliver warm, human, thoughtful communication that feels like us
• Curate memorable moments: from intimate midweek tables to private celebrations
• Use your wine and dining knowledge to guide guests with ease, not ego
• Work hand-in-hand with GMs and FOH to keep service sharp, smooth and full
• Build genuine relationships with regulars and the local community
• Split your time between our Camden office and the venue, staying close to the action

About you

• Experience as a Head Host, Reservations Supervisor or Reservations Manager
• Two years with OpenTable or Collins under your belt
• Dialled-in to London’s restaurant landscape - you know what good looks like
• Comfortable talking wine styles and elevated hospitality
• Warm, articulate, organised, steady under pressure

Why join us

• Up to £45,000 salary inc. performance bonus
• 50% off across all Columbo Group venues
• Free entry to concerts, club nights and festivals
• Excellent perks, referral scheme and pension via NEST
• A supportive culture built on Genuine Growth + Heartfelt Hospitality
• Real room to grow, with people who’ll back your ambition
• A chance to play a key role in one of London’s most acclaimed restaurants

If you love great food, great wine and are ready to shape something meaningful we’d love to hear from you.