Reservations Lead: Elevate Guest Experience & Wine in London

The Parakeet; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A renowned London pub is seeking a Reservations Manager to handle all reservations, curate personalized dining experiences, and work collaboratively with the team. The ideal candidate will have experience in the London dining scene, strong wine knowledge, and excellent communication skills. With a salary of up to £45,000 including performance bonuses, the role offers substantial perks and growth potential within a supportive culture.

Benefits

50% off across all venues

Free entry to concerts and festivals

Pension via NEST

Referral scheme

Qualifications

• Two years of experience with OpenTable or Collins.
• Experience in the London dining scene, understanding what good looks like.
• Ability to communicate warm and articulate service.

Responsibilities

• Own every reservation using OpenTable and Collins.
• Deliver warm, human communication that feels personable.
• Curate memorable dining experiences for guests.
• Collaborate with GMs and FOH to enhance service quality.
• Build genuine relationships with regulars and the local community.

Skills

Experience as a Head Host

Knowledge of wine

Organizational skills

Interpersonal communication

Familiarity with OpenTable

Job description

A renowned London pub is seeking a Reservations Manager to handle all reservations, curate personalized dining experiences, and work collaboratively with the team. The ideal candidate will have experience in the London dining scene, strong wine knowledge, and excellent communication skills. With a salary of up to £45,000 including performance bonuses, the role offers substantial perks and growth potential within a supportive culture.