Reservations Agent - Central Reservations - The Landmark London

The Landmark; Greater London; On-site; GBP 29,000 - 33,000; Full time

Job summary

A premier hotel in London is seeking a passionate Reservations Agent to join their Central Reservations Department. The role involves handling inbound reservation calls and emails, ensuring a high standard of service is maintained. Candidates should have proficiency in Opera Cloud and related booking systems. The position offers an immediate start with benefits including annual earnings up to £32,500, pension contributions, and various employee assistance programs. Shift work is required, and applicants must be legally eligible to work in the UK.

Benefits

Annual earnings up to £32,500

Pension with company contributions

50% restaurant discount

Free meals on duty

Complimentary stay after probation

Qualifications

• Handle inbound reservation calls, emails, and online requests.
• Previous IHG experience preferred.
• Keep track of hotel performance against budget forecasts.

Responsibilities

• Deliver memorable moments and five-star service to guests.
• Maximise sales opportunities through effective inventory management.
• Work 40 hours per week on a shift rota.

Skills

Proficient in Opera Cloud

Customer service expertise

Knowledge of Spa/F&B booking systems

Experience handling reservation calls

Tools

Opera Cloud

Revinate

Prompt

Knowcross

Job description

Enrich the Journeys of our People and our Guests as our Reservations Agent! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Benefits

Some of the brilliant benefits you will enjoy as a Reservations Agent are:

• Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Free meals on duty
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
• Previous IHG experience preferred.
• Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
• Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
• Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
• Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

You will be required to work 40 hours per week, on a shift rota.

About the Hotel

· One of Sunday Times’ Top 100 “Best Companies to Work For 2025”

· Leaders Club Hotel of the Year Award 2025

· A Leading Hotels of the World member

· 5 red stars

· 2 rosettes

· Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.