Reservations Agent

HLG-Reservations; Horley; On-site; GBP 21,000 - 26,000; Full time

Job summary

A hospitality group in Horley is seeking Par&Fly Reservation Agents to assist guests with their reservations and maximize room occupancy. Ideal candidates will have experience in a 4-star hotel and possess strong organizational skills and communication abilities. Join a rapidly growing organization with opportunities for career advancement and professional development, while enjoying various employee perks including free meals, discounts, and more.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• Experience in a similar role within a 4-star hotel is a significant advantage.
• A smart and professional appearance is essential.
• Ability to communicate at a high standard.

Responsibilities

• Assist guests with reservation requests, changes, and cancellations.
• Answer questions about hotel facilities and services.
• Input and access data in the reservations system.
• Maximize sales and room occupancy.

Skills

Warm communication

Strong organizational skills

Calm under pressure

Multi-tasking

Excellent written and spoken English

Tools

Opera PMS

Marsha

Job description

Salary – £25,480 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

A bit about what you will do...

Par&Fly Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.

• Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
• Answer questions about the hotel, facilities and services.
• Imputing and accessing data in our reservations system.
• Maximizing sales and room occupancy.

More about you...

• Providing high quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communicator with a high standard of written and spoken English.
• A smart and professional appearance.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS and Marsha experience a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.