Reputation Lead: Brand Trust & Review Strategy

Stowe Family Law LLP; Harrogate; Hybrid; GBP 38,000 - 43,000; Full time

Job summary

A leading family law firm is seeking a Reputation Manager. This role involves managing the firm's presence on review platforms, responding to client feedback, and ensuring the brand's values are reflected in every interaction. The ideal candidate will be skilled in reputation management and crisis communication. The position offers a salary of £38,000 - £43,000, with 80% remote work. Join us to ensure our firm's exceptional reputation in family law is upheld and communicated effectively.

Benefits

Well-being culture

Bonus

Volunteering leave

Mental well-being days

Diversity public holidays

26 days holiday

Enhanced parental pay

Paid leave for fertility treatment

Emergency dependants leave

Bereavement leave

Medicash health insurance

Life Assurance

Contributory pension

Flexible working

Qualifications

• Experience managing legal directories and award submissions is desirable.

Responsibilities

• Grow and manage review platform presence.
• Respond to client feedback empathetically.
• Share outcomes and successes to reinforce reputation.
• Monitor and analyze feedback trends.
• Develop and deliver reputation management plans.
• Build brand resilience through proactive planning.
• Lead legal directory submissions and award entries.
• Maintain dashboards and reporting on sentiment.
• Collaborate with cross-functional teams.

Skills

Exceptional communication

Strong analytical mindset

Effective project management

Collaborative approach

Experience in reputation management

Crisis communications experience

Tools

Cision

Google Alerts

Sprout Social

Job description

A leading family law firm is seeking a Reputation Manager. This role involves managing the firm's presence on review platforms, responding to client feedback, and ensuring the brand's values are reflected in every interaction. The ideal candidate will be skilled in reputation management and crisis communication. The position offers a salary of £38,000 - £43,000, with 80% remote work. Join us to ensure our firm's exceptional reputation in family law is upheld and communicated effectively.