Repairs Working Supervisor 6 month Fixed Term Contract

Great Places Housing Association; Sheffield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading housing association in Sheffield is seeking a Maintenance Supervisor. You will play a key role in delivering responsive maintenance activities while leading and mentoring a multi-trade workforce. Strong technical knowledge of repairs, excellent customer service skills, and leadership experience are essential. The role includes ensuring compliance with health and safety regulations and promoting a culture of first-time fixes. This position offers a competitive salary and benefits in a hybrid working environment.

Benefits

Pension DC scheme

WPA Healthcare scheme

Annual leave from 26 days

Season ticket loans

Qualifications

• Excellent level of customer service skills in delivering property services.
• Strong technical knowledge of repairs and voids.
• Experience in inspecting works and managing budgets.

Responsibilities

• Deputise for the PSM and undertake relevant duties.
• Ensure compliance with health and safety management systems.
• Assist in property inspections and provide technical support.

Skills

Customer service skills

Technical knowledge of repairs

Leadership skills

Commercial awareness

Proficiency in MS Office

Knowledge of safety legislation

Education

Qualified to minimum GCSE grade C in English and maths

Tools

Housing-specific IT systems

Job description

You will have a key role in delivering a range of responsive maintenance activities to a diverse customer base for Great Places Housing Group. You will have strong technical knowledge of repairs and voids and be expected to provide mentoring and guidance to a multi trade workforce. You will provide support to develop the team motivating staff undertaking surveys and maintaining productivity and you will also be required to meet customer demand on repairs or larger scale projects. You will drive continuous improvement and be dedicated to the delivery of the annual repairs and improvement services.

What you’ll be doing

• Deputise for the PSM when required and undertake the duties commensurate with that nature of the role of PSM.
• Ensure robust and pro‑active health and safety management systems are adhered to and complete any required processes to ensure compliance including the management of both operatives and contractors.
• Assist in the undertaking of property inspections in relation to repair and maintenance management, voids management and provide technical support to colleagues and customers in a range of property services.
• Provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group.
• Promote and ensure where possible a first‑time‑fix culture is preserved through correct diagnosis, multi‑trade working and an effective relationship with the supply chain, maximising productivity at all times.
• Ensure an effective channel of communication between the PSM, the management team and all colleagues.
• Adopt a flexible approach to work, undertaking and promoting work within a multi‑trade environment.
• Ensure compliance with all relevant environmental waste management and monitoring arrangements.

What you’ll need

• Excellent level of customer service skills in particular delivering property services.
• Strong technical knowledge of repairs and voids.
• Ability to display leadership skills to manage a multi‑skilled team of trade operatives within the building / construction field.
• Experience of inspecting and reviewing works, working within budgets, ensuring commercial viability and a high quality product.
• Knowledge of legal statutory requirements and good and best practice.
• Understanding of value for money and commercial awareness.
• Full driving licence.
• Proficiency in use of MS Office or equivalent software.
• Experience of working with housing‑specific IT systems.
• Qualified to minimum GCSE grade C or equivalent in English and maths.
• Mobile working through job allocation and data transfer via ICT (hand‑held device etc.).
• Knowledge & understanding of construction related health, safety & welfare legislation.

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work; we particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity.

What we give you in return for your hard work and commitment

• Pension DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA Healthcare scheme starts at no contribution level with £1,250 of savings available per year (option to increase & add family members).

Ways of Working

We offer some hybrid and flexible working.

Benefits

• Annual leave starts at 26 days, increasing up to 30 days within 5 years, plus Bank Holidays.
• Reward & Recognition – You Count Rewards are individual rewards for going above & beyond.
• Professional fees – The business pays the cost of one professional role‑related membership fee for each colleague.
• The Market Place – high street restaurant & supermarket discounts, gym memberships, cycle‑to‑work, smart‑tech loans and more.
• Wage Stream – you can access savings opportunities and early access to wages.
• Health & Wellbeing Initiatives – wellbeing campaigns throughout the year with activities designed around our four pillars of wellbeing: career, mental, physical and financial wellbeing.
• Help with transport – season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

The Company

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide‑range of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story, vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.