Repairs Scheduling Manager - Hybrid & Customer-Focused

Karter Thomas Ltd; Greater London; Hybrid; GBP 37,000 - 38,000; Full time

Job summary

A social housing provider is looking for a Repairs Scheduling Manager to oversee a team and manage the repair process. The successful candidate will be the main contact for customers, monitoring repair cases and coordinating with surveyors and contractors. This full-time role offers hybrid working options and requires experience in managing repair queries. Strong communication and collaboration skills are essential. The position is based in South West London.

Qualifications

• Experience managing a repairs scheduling team.
• Ability to monitor and maintain accurate repair cases.
• Skills in liaising with contractors and customers.

Responsibilities

• Main contact for the repairs service, supporting the team.
• Monitor and update repair cases using online tools.
• Oversee high-risk repair cases in coordination with surveyors.
• Support the complaints process and liaise with other teams.
• Manage appointments for customer access.

Skills

Experience in managing repairs queries

Strong communication skills

Ability to work collaboratively

Job description

A social housing provider is looking for a Repairs Scheduling Manager to oversee a team and manage the repair process. The successful candidate will be the main contact for customers, monitoring repair cases and coordinating with surveyors and contractors. This full-time role offers hybrid working options and requires experience in managing repair queries. Strong communication and collaboration skills are essential. The position is based in South West London.