Repairs Scheduler — Remote Role After Training

Reed; Stevenage; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national Housing Association is seeking a Repairs Scheduler in Stevenage. The role involves scheduling repair requests, managing emergency jobs, and ensuring customer satisfaction. Ideal candidates will possess excellent customer service skills and have experience in scheduling multi-disciplined teams. The position offers flexible working arrangements post-training and has significant impact on service quality. Pay is £20.74 per hour for this temporary position.

Benefits

Flexible working arrangements

Opportunity for operational improvements

Qualifications

• Experience in scheduling multi-disciplined teams within a repairs and maintenance environment is desirable.
• Exemplary written and verbal communication skills.
• Experience in an outbound contact centre, ideally within a housing association or local authority setting is preferred but not essential.

Responsibilities

• Allocate repair requests ensuring timely completion.
• Manage emergency jobs within agreed timescales.
• Optimize job completions through effective scheduling.
• Maintain accurate diaries and job statuses.
• Contact customers to verify appointment completions.

Skills

Excellent Customer Service skills

Scheduling teams

Interpersonal skills

IT proficiency (Outlook and Excel)

Attention to detail

Job description

A national Housing Association is seeking a Repairs Scheduler in Stevenage. The role involves scheduling repair requests, managing emergency jobs, and ensuring customer satisfaction. Ideal candidates will possess excellent customer service skills and have experience in scheduling multi-disciplined teams. The position offers flexible working arrangements post-training and has significant impact on service quality. Pay is £20.74 per hour for this temporary position.