Repairs Officer

Karter Thomas; Basildon; Hybrid; GBP 44,000 - 47,000; Full time

Job summary

A leading social housing provider is seeking an experienced Repairs Officer to oversee daily management of repairs and maintenance services. The role focuses on ensuring high-quality, timely delivery of services across housing stock while driving continuous improvements and compliance with health and safety standards. The ideal candidate will have a strong customer-focused approach, budget management experience, and the ability to handle contractor performance effectively.

Qualifications

• Experience in managing external contractors.
• Ability to carry out property surveys and inspections.
• Strong understanding of budget oversight and performance metrics.

Responsibilities

• Manage daily performance of external repairs contractors.
• Conduct property surveys, specify works, and monitor progress.
• Provide oversight on budgets and drive value for money.

Skills

Customer-focused approach

Project management

Budget management

Health & safety compliance

Job description

Job Description

Repairs Officer

Salary : £44,109 £46,444

Location : Norfolk (Field-based)

Hours : 37 hours per week | MondayFriday

Contract Type : Permanent

A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock.

As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard.

The Role

• Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery.
• Undertake surveys on properties, specify works, raise orders and monitor progress through to completion.
• Provide strong budget oversight, using data and insight to drive value for money and continuous improvement.
• Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works.
• Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements.
• Handle complaints, legal disrepair matters and enquiries pr...