Repairs & Maintenance Admin Specialist

Axis Europe; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading maintenance service provider is seeking an Administrator for their Repairs and Maintenance team in Thames Valley. This role involves assisting in a call center environment, answering queries from tenants, processing orders, and working closely with supervisors and trade personnel to ensure smooth operations. Key skills required include excellent communication, problem identification, and customer service focus. The position offers benefits like annual leave, pension, and Perkbox rewards.

Benefits

22 days annual leave which increases with length of service

Pension

Perkbox rewards

Long service rewards

Volunteering days

Cycle to work scheme

Qualifications

• Previous experience in a similar role.

Responsibilities

• Answer calls to tenants and deal with queries effectively.
• Use company systems to process orders adequately.
• Maintain logs and monitor variation requests.
• Work with supervisors and tradespeople to organize work.

Skills

Excellent Telephone Manner

Customer Service focused

Excellent Communication skills

Ability to identify problems

Ability to identify customers’ needs

Willing to go the extra mile to deal with a difficult situation

Ability to prioritise issues

Ability to meet tight deadlines

Ability to work under pressure

Attention to detail

Team player

Job description

A leading maintenance service provider is seeking an Administrator for their Repairs and Maintenance team in Thames Valley. This role involves assisting in a call center environment, answering queries from tenants, processing orders, and working closely with supervisors and trade personnel to ensure smooth operations. Key skills required include excellent communication, problem identification, and customer service focus. The position offers benefits like annual leave, pension, and Perkbox rewards.